Ipin Shopping APP Privacy Policy


Reminder terms


Your trust is very important to us. We are well aware of the importance of personal information to you. We will take corresponding security protection measures in accordance with laws and regulations to try our best to keep your personal information safe and controllable.


In view of this, ipin shopping sdn bhd (hereinafter referred to as "ipin" or "we") has formulated this "ipin Privacy Policy" (hereinafter referred to as "this policy/this privacy") and reminds you: It is important to note that this policy only applies to ipin products and services, and does not apply to services provided to you by other third parties. The services provided by third parties to you are subject to the privacy policies they have explained to you. You should focus on reading the terms marked in bold/bold and underlined, and start using them after confirming that you fully understand and agree. If you have any questions, comments or suggestions about the content of this policy, you can contact us through the various contact methods provided by ipin.



Part I Definition



Ipin: Refers to other applications such as ipin's physical retail outlets and ipin's mobile client.



Part II Privacy Policy



You understand and agree:



1. We are committed to creating a variety of products and services to meet your needs. Due to the wide variety of products and services we provide to you, and the specific product/service scope chosen by different users is different, the corresponding basic/additional functions and the type and scope of personal information collected and used will be different. Please refer to the specific product/service functions.



2. In order to bring you a better product and service experience, we continue to work hard to improve our technology, and we may introduce new or optimized functions from time to time, and may need to collect and use new personal information or change the purpose or method of using personal information. In this regard, we will separately explain to you the purpose, scope and use of the corresponding information by updating this policy, pop-up windows, page prompts, etc., and provide you with a way to choose your consent, and collect and use it after obtaining your express consent. During this process, if you have any questions, comments or suggestions, you can contact us through the various contact methods we provide, and we will answer you as soon as possible.



          Instructions for obtaining APP permissions:



          1. Storage permission: When you install the ipin shopping APP, ipin shopping will apply to you for this permission. The purpose is to ensure the stable operation of the ipin shopping APP and to download pictures and cache related files. ipin shopping APP promises to only read or cache necessary information.



          2. Phone permission: When you install the ipin shopping APP, the ipin shopping APP will apply to you for this permission, in order to complete the dial-out operation on the page.



We will collect and use your personal information to achieve the following functions of this policy:



(1) To help you become our member



We provide you with corresponding services through the ipin mobile client. In order to register as a member and use our membership services, you need to provide your mobile phone number, intended member name and password to create an ipin mobile client platform account or other accounts allowed by us. After logging into ipin, we will obtain the user ID, login name, eye name, avatar, name and login status information of the relevant account according to your authorization. If you only need to use browsing and searching services, you do not need to register as our member and provide the above information.



When you use ipin, in order to maintain your basic information and improve your service experience, you can improve your network identification information (such as avatar, nickname, harvesting address, etc.).



(2) Provide you with product or service information display



During your use of our services, in order to protect your account security, understand product suitability for identifying abnormal account status, and provide you with page display and search results that better meet your needs, we may automatically collect your usage and store it as a web log. Information includes: Device information: We will receive and record information about the device you are using (including device model, operating system version, device settings, device environment, and other software and hardware characteristics information) based on your specific operations during software installation and use. Information about the location of the device (including your authorized GPS location and WLAN access point and base station and other sensor information).



Service log information: When you use the products or services provided by ipin shopping App Terminal, we will automatically collect your detailed usage of our services and save them as service logs, including browsing, clicking to view, search queries, appointments, adding to shopping carts, transactions, after-sales, sharing information, publishing information, as well as IP addresses, browser types, telecom operators, language used, and access date and time. Please note that individual device information and service log information cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person or use it in combination with personal information, during the combined use, such non-personal information will be regarded as personal information. Unless authorized by you or otherwise stipulated by laws and regulations, we will de-identify and de-identify such information. We will extract your preference features based on your device information and service log information, and use the basic feature tags to generate indirect crowd portraits for display, push information and possible commercial advertisements. We work hard to protect your browsing experience. In addition, we will also use your above information in order to continuously improve and optimize the above functions.



         Our product is developed based on DCloud 5+App. During the running of the app, it is necessary to collect your device's unique identification code (IMEI/android ID/DEVICE_ID/IDFA, SIM card IMSI information) to provide statistical analysis services, and improve performance and user experience through app startup data and exception error log analysis to provide users with better services.



(3) Provide you with additional purchase functions



In the process of browsing our ipin shopping mall, you can choose to add the products you are interested in to the shopping cart. During your use of the above functions, we will collect service log information including the record of your addition to the shopping cart to achieve the above functions and other purposes that we have clearly informed.



(4) Helping you complete order placement and order management



When you order a specific product in our products, we will generate an order for you to purchase the product through the system. In the process of placing an order, you need to provide at least your consignee’s name, delivery address, and consignee’s contact number. At the same time, the order will contain the information of the product you purchased, the specific order number, the time when the order was created, and the amount you should pay. We collect this information to help you complete the transaction smoothly, ensure your transaction security, query order information, provide customer service and after-sales service, and other purposes that we have clearly informed.



(5) Help you complete the payment



In order to complete the order payment, you need to provide an account and choose a payment method. In order for us to know and confirm your payment progress and status in a timely manner to provide you with after-sales and dispute resolution services, you agree that we may collect information related to payment progress from the transaction partner you choose and other financial institutions you choose.



(6) To help you complete the delivery of goods or services



According to the agreement between you and the commodity provider, the delivery service provider of the relevant delivery service entity (including merchants or third parties) will complete the delivery of the order for you. You understand and agree that the corresponding delivery service entity will inevitably know and use the relevant delivery information of your order to ensure that the goods you purchased can be delivered smoothly, safely and accurately. In order for us to know and confirm the delivery progress and status in a timely manner, and provide you with after-sales and dispute resolution services, you agree that we may collect information related to the delivery progress from the commodity provider and delivery service entity you choose.



(7) Customer service and dispute resolution



In order to protect your account and system security, we need you to provide necessary personal information to verify your membership when you contact us or submit an application for handling disputes during and after sales. In order to facilitate contact with you, help you solve problems as soon as possible, or record the solutions and results of related problems, we may save our communication/call records and related content (including account information, order information, other information you provide to prove relevant facts, or contact information you left). If you consult, complain or provide suggestions for specific orders, we will use your account information and order information. In order to provide services and improve the reasonable needs of service quality, we may also use other information about you, including relevant information you provide when you contact customer service, and questionnaire response information you send to us when you participate in questionnaire surveys.



(8) To provide you with security protection



In order to improve the security of your use of the services provided by us, our affiliates and partners, protect your or other users or the public’s personal and property safety from infringement, better prevent security risks such as phishing websites, fraudulent network vulnerabilities, computer viruses, network attacks, and network intrusions, and more accurately identify violations of laws and regulations or related agreement rules of ipin shopping, we embed the application security SDK developed by our affiliates in the application to collect your device information and service log information, and may use or integrate your membership information, transaction information, and our affiliates and partners obtain your authorization or Based on the information that can be shared by law, comprehensively judge your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures according to law.



Part 3 How do we use cookies and similar technologies


（1） Cookie


Ipin Shopping may set up a website to provide you with products and services in the future, and we will store name cookies, Flash cookies, or other local storage provided by your browser or associated applications on your computer or mobile device that usually includes identifiers, site names, and some numbers and characters (collectively referred to as "cookies"). Cookies allow websites to store data such as your preferences or the items in your shopping cart. If your browser or browser extensions allow, you can modify the acceptance of cookies or reject our cookies. For details, see About Cookies. org. However, if you do so, it may affect your safe access to our website in some cases, and you may need to change user settings every time you visit our website.


(2) Cookie similar technology



In addition to Cookie, we also use other similar technologies such as web beacon, pixel tag and ETag on our website. For example, the email we send you may contain an address link to the content of our website. If you click on the link, we will track this click to help us understand your product or service preferences, so that we can actively improve customer service experience. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in emails, we can know whether the emails are opened. If you do not want your activities to be tracked down in this way, you can unsubscribe from our mail list at any time. ETag (Entity Tag) is an HTTP protocol header transmitted between the Internet browser and the Internet server, which can replace Cookie. ETag can help us avoid unnecessary server load, improve service efficiency, and save resources and energy. At the same time, we may use ETag to record your identity so that we can have a deeper understanding and improve our products or services.



Part IV How We Share, Transfer, and Publicly Disclose Your Information



(1) Sharing



We will not share your personal information with companies, organizations and individuals other than ipin service providers, except in the following cases:



1. Sharing under statutory circumstances: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, or in accordance with the legal requirements of administrative and judicial authorities.



2. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.



3. Sharing when you actively choose: When you purchase goods or services through ipin shopping, we will share the necessary transaction-related information in your order information with the relevant commodity or service providers according to your choice, so as to realize your transaction and after-sales service needs.



4. Only by sharing your personal information can the third-party products and services you request be provided.



5. Sharing with authorized partners: We may entrust authorized partners to provide you with certain services or perform functions on our behalf. We will only share your information for the legal, legitimate, necessary, specific, and clear purposes stated in this Privacy Policy. Authorized partners can only have access to the information they need to perform their duties, and shall not use this information for any other purpose. For those involving children's personal information, we do not allow partners to entrust.



(2) Transfer



We will not transfer your personal information to any company, organization or individual, except in the following cases:



1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.



2. In case of merger, acquisition or bankruptcy liquidation of ipin shopping service providers, or other situations involving mergers, acquisitions or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this policy, otherwise we will require the company, organization or individual to seek your authorization again.



(3) Public disclosure



We will only publicly disclose your personal information under the following circumstances:



1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;



2. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of Aipin, or in order to protect the personal and property safety of users of ipin shopping and its affiliated companies or the public from infringement, we may disclose your personal information with your consent in accordance with laws and regulations or relevant agreement rules of Aipin, including relevant violations and measures that ipin shopping has taken against you.



(4) Exceptions to obtaining prior authorization and consent when sharing, transferring, and publicly disclosing personal information



In the following situations, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:



1. Related to national security and national defense security;



2. Related to public security, public health, or major public interests;



3. Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and execution of judgments;



4. For the protection of your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain the consent of the person;



5. Personal information that you disclose to the public by yourself;



6. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.



Please be informed that, according to applicable laws, if we take technical measures and other necessary measures to process personal information, so that the recipient of the data cannot re-identify the specific individual and cannot restore it, then the sharing, transfer, and public disclosure of such processed data do not need to notify you and obtain your consent.



Part V How do we protect your information



(1) We have adopted reasonable and feasible security protection measures in line with industry standards to protect your personal information to prevent unauthorized access, public disclosure, use, modification, damage or loss of personal information. We will use encryption technology to improve the security of personal information; we will use trusted protection mechanisms to prevent malicious attacks on personal information; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information. We have appointed a special person to be responsible for the protection of children's information, strictly set the information access authority, adopt the principle of minimum sufficient authorization for staff who can accuse the information of parents, and take technical measures to record and control the behavior of staff handling children's information, so as to avoid illegal copying and downloading of children's personal information.



(2) We have an industry-leading data security management system centered on data and centered around the data life cycle, which improves the security of the entire system from multiple dimensions, such as organizational construction, system design, personnel management, and product technology.



(3) We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless there is a mandatory retention requirement by law. For example, the "E-Commerce Law of the People's Republic of China" requires that commodity and service information and transaction information be kept for no less than three years from the date of completion of the transaction. Our criteria for judging the aforementioned deadlines include:



1. Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;



2. To ensure the safety and quality of the services we provide to you;



3. Do you agree to a longer retention period;



4. Whether there are other special agreements on the retention period.



After your personal information exceeds the retention period, we will delete your personal information or make it anonymized in accordance with the requirements of applicable laws.



(4) The Internet is not an absolutely safe environment. When using the services of this website, we strongly recommend that you do not use communication methods not recommended by this website to send your information. You can connect and share with each other through our services. When you create a communication, transaction or sharing through our services, you can independently choose the object of communication, transaction or sharing, as a third party who can see your transaction content, contact information, communication information or sharing content and other related information. When using the service of ipin shopping for online transactions, you will inevitably disclose your personal information, such as contact information or address, to the counterparty or potential counterparty. Please properly protect your personal information and only provide it to others when necessary. If you find that your personal information, especially your account number or password, has been leaked, please contact ipin shopping customer service immediately so that we can take corresponding measures according to your application. Please note that the information you share voluntarily or even publicly when using our services may involve personal information or even sensitive personal information of you or others. Please consider more carefully whether to share or even publicly share relevant information when using our services.



Please use a complex password to help us ensure the security of your account. We will do our best to keep any information you send us secure. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.



(5) We will update and disclose security risks, personal information security impact assessment reports and other relevant content from time to time, which you can obtain through the ipin shopping Announcement.



(6) After an unfortunate personal information security incident occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks independently, and remedial measures for you, etc.



SECTION 6 HOW YOU MANAGE YOUR INFORMATION



You can access and manage your personal information in the following ways



(1) Query your information



You have the right to access your information, except for exceptions provided by laws and regulations. You can access your personal information yourself by:



Account Information -- If you want to access or edit the basic personal information in your account, you can log in to your account through the Ipin shopping APP to perform such operations. Order information: You can check your order records, transaction records, etc. in the Ipin shopping APP.



If you are unable to access such personal information through the above path, you can contact customer service of Ipin Shopping.



(2) Correct or supplement your personal information



When you find that the personal information we process about you is wrong, you have the right to ask us to make corrections or additions. You can:



(1) Make a correction or supplementary application in the manner listed in "Access Your Personal Information".



(2) Delete your personal information



(3) You can delete some of your personal information through the methods listed in "(1) Access to your personal information".


You can request us to delete your personal information under the following circumstances:



1. If our handling of personal information violates laws and regulations



2. If we collect and use your personal information without your explicit consent;



3. If our handling of personal information seriously violates the agreement with you;



4. If you no longer use our products or services, or you voluntarily cancel your ipin shopping platform account;



5. If we no longer provide you with products or services permanently. If we decide to respond to your deletion request, we will also try our best to notify the subjects who have obtained your personal information from us and ask them to delete them in a timely manner, unless laws and regulations provide otherwise, or these subjects have been authorized by you.



(4) Change the scope of your authorization and consent



Each business function may require some basic personal information to be completed. In addition, for the collection and use of additional personal information, you can contact ipin shopping customer service to give or withdraw your authorization.



When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.



(5) Automatic decision-making of constraint information system



In some business functions, we may only make decisions based on non-human automatic decision-making mechanisms such as information system algorithms. If these decisions significantly affect your legal rights, you have the right to request an explanation from us.



For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.



We will reply within 15 days. If you are not satisfied, you can also initiate a complaint through ipin shopping customer service. For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain fee as appropriate.



In the following situations, we will not be able to respond to your request in accordance with laws and regulations:



1. Related to national security and national defense security;



2. Related to public security, public health, or major public interests;



3. Related to criminal investigation, prosecution, trial and execution of judgments;



4. There is sufficient evidence that the personal information subject has subjective malice or abuse of rights;



5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;



6. Those involving commercial secrets.



Part VI How do we handle information of minors



In e-commerce activities, we presume that you have the corresponding capacity for civil conduct. If you are a minor, we ask you to ask your parents or other guardians to read this Privacy Policy carefully, and use our services or provide us with information with the consent of your parents or other guardians.



Once we identify you as a child user, we will notify your guardian and ask your guardian to agree to the rules for the collection and use of children's personal information. For the collection of children's personal information with the consent of parents or other guardians to use our products or services, we will only use, share, transfer or disclose it as permitted by laws and regulations, with the explicit consent of parents or other guardians, or when it is necessary to protect children this information.



If you are a parent or other guardian of a child, please pay attention to whether the child under your guardianship is using our services after obtaining your authorization and consent. If you have any questions about the personal information of the child under your guardianship, please contact us through the contact information in Section 9.



Part VII How to update this privacy policy



How this Privacy Policy is updated Our Privacy Policy is subject to change.



We will not limit your rights under this Privacy Policy without your explicit consent. We will post any changes to the Privacy Policy on a dedicated page.



For major changes, we will also provide more prominent notifications (including we will notify you through the publicity of the Aipin application terminal and even provide you with pop-up prompts).



Major changes referred to in this policy include, but are not limited to:



1. Major changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;



2. We have undergone major changes in aspects such as control rights. Such as changes in information controllers caused by mergers and acquisitions, etc.;



3. The main object of personal information sharing, transfer or public disclosure changes;



4. There are major changes in your right to participate in the processing of personal information and how to exercise it;



5. When our responsible department, contact information and complaint channels for handling personal information security change;



6. The personal information security impact assessment report indicates that there is a high risk



Part VIII How to Contact Us



You can contact us in the following ways, we will respond to your request within 15 days:



1. If you have any questions or suggestions about the content of this policy or children's personal information, you can contact us through ipin shopping customer service;



2. If you are not satisfied with our reply, especially if you think that our personal information processing has damaged your legitimate rights and interests, you can also file an arbitration with the following arbitration institution and follow the China International Economic and Trade Arbitration Commission when applying for arbitration. The currently valid arbitration rules shall be used for the award. The arbitration award is final and binding on both parties:



(1) If your registered personal data or delivery address or contact address or network IP address at the time of order transaction is in Shanghai, submit it to China International Economic and Trade Arbitration Commission Shanghai Branch (Arbitration Center) for adjudication;



(2) If your registered personal data or delivery address or contact address or network IP address at the time of order transaction is in South China (referring to the three provinces of Guangdong and Guangxi Hainan of the People's Republic of China), submit it to the South China Branch of China International Economic and Trade Arbitration Commission (Arbitration Center) for arbitration;



(3) Your registered personal data or delivery address or contact address or network IP address at the time of order transaction is in North China (referring to: Shaanxi, Shanxi, Hebei, Beijing, Tianjin, Shandong Heilongjiang, Jilin, Liaoning, etc. province or city), the case shall be submitted to China International Economic and Trade Arbitration Commission Tianjin Branch (Arbitration Center) for adjudication;



(4) If your registered personal data or delivery address or contact address or network IP address at the time of order transaction is in the southwest region (referring to: Yunnan, Sichuan, Guizhou, Chongqing and other provinces and cities of the People's Republic of China), submit to China International Economics Southwest Branch of the Trade Arbitration Commission (Arbitration Center for arbitration:



(5) If your registered personal data or delivery address or contact address or network IP address at the time of order transaction is in East China (referring to the four provinces of Jiangsu, Anhui, Zhejiang and Fujian of the People's Republic of China), submit it to China International Economic and Trade Co., Ltd. Arbitration Commission Zhejiang Branch (Arbitration Center) conducts the arbitration;



(6) If your registered personal data or delivery address or contact address or network IP address at the time of order transaction is in Central China (referring to: Henan, Hubei, Hunan, and Jiangxi provinces of the People's Republic of China), submit it to China International Economic and Trade Co., Ltd. Arbitration Commission Hubei Branch (Arbitration Center) conducts the arbitration;



(7) If your registered personal data or delivery address or contact address or network IP address at the time of order transaction is in a region other than the above, it shall be submitted to China International Economic and Trade Arbitration Commission Shanghai Branch (Arbitration Center) for adjudication.




                                                     Privacy Policy Update (Date: January 28, 2023)



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